🚚 Shipping Policy

At Curl & Crest, we take pride in delivering your order quickly, securely, and with the highest level of discretion. 

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📦 Processing Times

• All orders are processed within 1–2 business days (excluding weekends and public holidays).  We also endeavour to try and dispatch all orders for same day shipping if orders are received by 2pm as per same conditions as above.  

• You will receive a shipping confirmation email with tracking details once your order has been dispatched.

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🌏 Shipping Rates & Delivery Times

• Standard Shipping (Australia): 3–7 business days

• Express Shipping (Australia): 1–3 business days

• International Shipping: 7–14 business days (depending on destination and customs clearance)

Shipping fees are calculated at checkout based on your location and preferred delivery method.

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📍 Order Tracking

• Once your order has been shipped, you’ll receive a tracking number via email.

• You can track your package online at any time.

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📦 Delays & Issues

• We are not responsible for delays caused by couriers, customs, or natural events.

• If your package is significantly delayed or goes missing, please contact us at support@curlandcrest.com so we can assist you.

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🚫 Incorrect Address or Refused Delivery

• Please ensure your shipping address is entered correctly at checkout.

• We cannot refund or reship orders that are lost due to incorrect addresses or refused deliveries.